Service Advisor, Jobs, 35
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Service Advisor

£22,000 - £24,000 Basic DOE plus Bonus

Thursday 13 Jun 2019

Ref: 35

This vacancy is now closed
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ARE YOU A PROFESSIONAL SERVICE ADVISOR WHO POSSESS FANTASTIC CUSTOMER SERVICE SKILLS?

Our leading main dealer client in Hemel Hempstead is looking to enhance their already well-established aftersales department by recruiting an experienced and diligent Service Advisor. 

If you are looking to progress your career within a rewarding dealership, then this is the role for you.

They are offering a generous salary package with a basic up to £24,000 basic DOE plus bonus for an efficient and driven Service Advisor.

The Role:

  • Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
  • Creating and processing workshop job sheets
  • Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
  • Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
  • Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
  • Establish rapport with and provide outstanding care to the customer
  • Ensure the customer understands the service charges what work will be or has been carried out involve technical advisors to answer queries where necessary

The Candidate

  • Experience as a Service Advisor within a volume brand dealership.
  • You must have a passion to deliver a high standard of customer service
  • Have an excellent telephone and face-to-face communication skills
  • You must possess highly efficient administration skills and the ability to prioritise your workload
  • Confident upselling skills
  • You must be able to work effectively in a high pressured and busy environment
  • Be smart in appearance
  • Happy to work some weekends
  • Hold full valid UK drivers licence

 

If you believe you are the Service Advisor to fill this exciting opportunity, then apply now! 

We always aim to respond to your application within 48 hours, however due to the volume of applications we receive, if you haven't heard from us within 4 working days, please consider your application unsuccessful.

For further information on this or other positions, please contact RStaff.  As a leading recruiter for the motor trade we are here to help you take your next step in your automotive career.